Legal
Privacy Policy
Last updated: January 6, 2026 · Governing jurisdiction: Alberta, Canada · PIPEDA compliant
Your information stays with your order. We don't sell, rent, or share your personal information for marketing purposes. What you share with us is used to process and deliver your order — nothing more.
What We Collect
We keep it straightforward — we collect what we need to get your order to you and keep you informed about it.
We don't ask about your research, your institution, or how you're using the materials. That's your business.
How We Use Your Information
- Order processing and fulfilment — processing payment, preparing your order, and coordinating domestic shipping
- Order communications — confirmation emails, shipping notifications, tracking updates
- Customer support — responding to inquiries about your order, documentation, or account
- Website improvement — understanding how our website is used to improve functionality and content
- Legal compliance — maintaining records as required under applicable Canadian law
- Fraud prevention — detecting and preventing fraudulent transactions or account activity
Data Security
- All data transmitted between your browser and our website is encrypted via SSL/TLS
- Payment information is processed by our payment provider — full card numbers are never stored on Eppix Labs servers
- All communication between our systems is server-to-server with signed API requests and authentication tokens
- Access to order and customer data is restricted to authorized personnel only
Data Retention
- Order records — retained for a minimum of 7 years for tax, accounting, and legal compliance purposes
- Account information — retained while your account is active, and for a reasonable period following account closure
- Support communications — retained for 2 years following resolution of the inquiry
- Analytics data — retained in aggregated, non-identifiable form
Your Rights
Your information belongs to you. Here's what you can ask us to do with it:
Right to Access
Request a copy of the personal information we hold about you at any time.
Right to Correction
If your information is inaccurate or incomplete, request that we correct it.
Right to Deletion
Request deletion of your personal data, subject to our legal retention obligations.
Right to Withdraw Consent
Withdraw consent for optional communications at any time by contacting us.
Right to Complain
File a complaint with the Office of the Privacy Commissioner of Canada.
Right to Portability
Request your personal data in a structured, commonly used format where feasible.
To exercise any of these rights, contact us at hello@eppixlabs.com. We will respond within 30 days.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a person under 18, contact us immediately at hello@eppixlabs.com and we will delete it promptly.
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page. Continued use of the website following any update constitutes acceptance of the revised policy.
Contact & Privacy Requests
Questions about your information, or want to update, access, or remove it? Just get in touch:
Eppix Labs — Privacy
Research Use Only. All products are sold strictly for laboratory research use only. Not for human consumption. Not approved by Health Canada for medical, therapeutic, or diagnostic applications. Eppix Labs orders are processed and fulfilled by EPPIX.