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Support

Need Assistance?

Questions about products, documentation, or shipping within Canada? Our team is available to assist.

Frequently Asked Questions

Clear. Verified. Canadian.

Product & Compliance

All materials are supplied strictly for laboratory research purposes within Canada. They are not approved by Health Canada for the diagnosis, treatment, cure, or prevention of any disease. Not for human or veterinary applications. By completing a purchase, you confirm materials will be handled solely for lawful research purposes under applicable Canadian regulations.

Our ≥99% purity standard reflects independent HPLC analysis. This supports verified compound identity, confirmed concentration accuracy, and analytical consistency in controlled laboratory environments. Each batch is assigned a unique lot reference and fully documented.

Early Access batches are released while third-party analytical verification is being finalized. These batches meet external ≥99% purity standards through preliminary analytical screening, are assigned traceable lot numbers, and have Certificates of Analysis published upon completion. This allows researchers to secure limited inventory while maintaining transparency.

Testing & Documentation

Yes. Each batch is independently verified through Janoshik Analytical for identity, purity, and quantitative validation. Certificates of Analysis (COAs) are published per batch for full transparency.

Every product includes a unique batch number. To verify: visit the Lab Results page, locate your batch number, and view the corresponding COA. We encourage verification of documentation prior to laboratory handling.

Yes. You may review published COAs online or contact support for batch-specific documentation. Traceability and documentation integrity are core principles at Eppix Labs.

Orders & Shipping

Yes. After checkout you will receive on-screen confirmation, a confirmation email, and a payment receipt (if applicable). If confirmation is not received promptly, please check your spam folder or contact support.

Yes. Once fulfilled, you will receive a shipping confirmation email with tracking details.

Yes. We ship discreetly across Canada with tracking provided upon fulfillment. Orders are securely packaged with neutral labeling and processed once payment confirmation is recorded.

Materials should be stored according to standard laboratory storage protocols in a cool, dry environment away from direct light. Proper laboratory handling procedures help maintain analytical integrity.

Payments

We support secure Canadian checkout options, which may include credit & debit card, Interac e-Transfer, and cryptocurrency (Bitcoin and supported digital assets). All transactions are encrypted and processed through secure systems.

Yes. Cryptocurrency orders may qualify for adjusted pricing due to reduced processing costs, faster settlement, and lower transaction overhead. Any eligible adjustment is reflected automatically at checkout.

Once submitted, the blockchain transaction is verified, settlement confirmation is recorded, and order status updates automatically. Confirmation is issued once processing is complete.

Privacy & Security

Yes. We use encrypted systems to protect checkout data, payment information, and contact details. Personal information is not sold or distributed. Data handling aligns with Canadian privacy standards.

Contact Support

Get In Touch

Email

hello@eppixlabs.com

Business Hours

Monday - Friday, 9 AM - 5 PM MST

Location

Alberta, Canada

Response Time

Within 24-48 hours

Research Use Notice

All products are intended strictly for laboratory research purposes and are not for human or animal consumption. Information provided is for research and documentation purposes only.